A neobank onboarding thousands of new users a day through its app needed identity verification that could keep up with sign-up volume without adding friction that would cause users to abandon the process midway.
The Challenge
- Sign-up volume spiked unpredictably around marketing campaigns
- Any added friction in the KYC step increased drop-off
- Verification needed to work reliably across a fully mobile-first flow
The Solution
Veriqos' PAN and Aadhaar e-KYC APIs were built into the neobank's mobile sign-up flow, verifying identity in the background while the user completes the rest of onboarding, with no separate wait step.
The Results
The neobank now handles onboarding surges without scaling up manual review, and sign-up completion rates improved once the verification step stopped feeling like a separate, slower stage.
