A multi-category online marketplace was scaling fast, but so was seller-side fraud — fake storefronts, mismatched business documents, and buyers disputing charges from vendors that turned out not to exist. Trust and safety was reviewing new seller applications by hand, which capped how quickly the marketplace could onboard genuine sellers.
The Challenge
Every new seller needed their PAN, business registration, and bank details cross-checked before they could list products. The existing process relied on a support team manually comparing uploaded documents, which was slow, inconsistent, and easy for bad actors to game with doctored files.
- New seller approval took up to two weeks during peak sign-up periods
- No automated way to flag mismatched name, PAN, or bank account details
- Rising chargeback disputes tied to unverifiable sellers
The Solution
Veriqos' API layer let the marketplace verify seller PAN and bank account ownership automatically at signup, flagging mismatches before a storefront ever went live. Customer-side checks were added at high-value checkout to confirm buyer identity on disputed or unusually large orders, reducing fraudulent claims on both sides of the transaction.
The Results
Seller onboarding time dropped from roughly two weeks to under two days, and seller-fraud-related complaints fell by nearly half within the first two quarters. The trust and safety team now spends its time investigating genuinely suspicious accounts instead of routine document matching.
