Retail banks opening new savings and current accounts were relying on branch staff to manually check PAN cards and Aadhaar documents against physical copies or slow third-party lookups. Every new account took anywhere from a few hours to a full day to activate, and a large share of applicants dropped off before completing the process.
The Challenge
- Manual PAN and Aadhaar checks meant staff had to re-key data from photographed documents
- No instant way to confirm a submitted Aadhaar number matched the applicant's identity
- Peak hours saw account-opening queues back up at branches
The Solution
Veriqos' PAN and Aadhaar verification APIs were integrated directly into the bank's account-opening flow, both at the branch and in its mobile app. Submitted details are validated in real time against source records, so staff no longer manually cross-check documents.
The Results
Account activation time dropped from up to a full working day to just a few minutes for most applicants, and branch staff redirected their time toward customer service instead of paperwork.
