Digital-first fintechs onboard thousands of new users daily with automated identity checks.

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A neobank onboarding thousands of new users a day through its app needed identity verification that could keep up with sign-up volume without adding friction that would cause users to abandon the process midway.

The Challenge

Sign-up volume spiked unpredictably around marketing campaigns
Any added friction in the KYC step increased drop-off
Verification needed to work reliably across a fully mobile-first flow

Neobank Customer Onboarding: a sleek mobile bank app onboarding many users quickly, with rising user icons

The Solution

Veriqos Technologies' PAN and Aadhaar e-KYC APIs were built into the neobank's mobile sign-up flow, verifying identity in the background while the user completes the rest of onboarding, with no separate wait step.

Neobank Customer Onboarding: a digital bank card emerging from a phone with a verification shield

The Results

The neobank now handles onboarding surges without scaling up manual review, and sign-up completion rates improved once the verification step stopped feeling like a separate, slower stage.