An insurance provider was seeing a rise in claims filed using mismatched or altered identity documents, where the claimant's submitted details didn't line up with the original policyholder on record. Catching this required manual cross-checking that slowed down claims for genuine customers too.
The Challenge
- No automated way to confirm a claimant's identity matched the original policyholder
- Fraudulent claims were often only caught after payout, when recovery is far harder
- Genuine claimants faced the same slow manual review as suspicious ones
The Solution
Veriqos' identity verification APIs confirm claimant PAN and Aadhaar details against the policy record automatically when a claim is filed, flagging mismatches for review before any payout is processed.
The Results
The insurer now catches identity mismatches at first submission instead of after payout, while genuine claimants with matching records move through the process without added delay.
